Who we are

Niels Bonnet, organising events as Cornwall TCG & Collectibles, is responsible for how we use your personal information. For privacy questions or requests, email info@cornwalltcgcollectibles.co.uk.

Tickets and admission

When tickets go on sale, Stripe will process your payment. We’ll receive booking details such as your name, email, purchase time, ticket quantities and payment status. We use these to issue your QR tickets and entry codes, send your confirmation email and check you in at the event. Signed-in door staff can look up a booking using its email, or its name with an email or booking reference, and see the booking name, ticket types and check-in status.

We use booking information to take steps you request before entering a contract and to fulfil it. We rely on our legitimate interests in preventing duplicate admission and understanding demand when we use check-in and sales records for those purposes. We use records to meet legal obligations where applicable.

You can skip the town or city question. If you answer it, we use it under our legitimate interest in understanding where attendees come from. It is attached to the Stripe booking and used to show ticket counts by town in the organiser dashboard.

Show updates

We use your email address and subscription preferences to send show updates you sign up for, based on your consent. You can withdraw consent at any time through the unsubscribe link or by contacting us. We keep your signup while you are subscribed and remove it from our active website list when you unsubscribe. Our email provider may keep records of delivery and subscription preferences.

Vendor applications and sponsorship enquiries

We use your contact and business details, uploaded vendor logo and any information you submit to assess your application or enquiry, reply to you and arrange bookings or sponsorships. We rely on steps you request before entering a contract and on fulfilling any agreement where you are the contracting person. For business contacts and general enquiries, we rely on our legitimate interest in organising shows and responding to enquiries. The Vendor Privacy Notice on the application form has more detail about vendor information and publicity.

Who handles your information

ChatGPT Sites hosts the website, forms and organiser dashboard. Cloudflare hosts the ticketing and check-in service. Stripe processes checkout payments and related booking information. Resend sends ticket confirmations, form replies and organiser alerts, and manages show updates. Vendor application details and logos can be included in organiser alerts. Authorised staff access booking information as needed for admission. We may also disclose information when legally required.

Service providers may process information outside the UK. Where UK data protection law requires safeguards, we use an applicable adequacy mechanism or contractual safeguards under the provider’s terms. You can contact us for details about the safeguards applicable to your information.

Cookies and external links

Site hosting and staff sign-in can use essential cookies or similar technology for access, security and keeping you signed in. The Trustpilot review button opens Trustpilot. Its logo is served with this site, and Trustpilot applies its own privacy and cookie terms when you follow the link. Other external sites apply their own notices when you visit them.

How long we keep information

We keep ticket and check-in information while needed to administer the show, handle booking queries and resolve disputes. We keep payment or accounting records for as long as applicable record-keeping rules require. We keep sponsorship enquiries while discussing or administering a sponsorship and for any follow-up or record-keeping needed. Vendor application records have the six-month period described in the Vendor Privacy Notice. Accepted booking and payment records are kept separately where needed.

Your rights

Depending on the circumstances, you can ask to access, correct, erase, restrict or receive a portable copy of your information. You can object where we rely on legitimate interests and withdraw consent where we rely on it. Contact us at the email above. You can also complain to the Information Commissioner’s Office.